Returns & Exchanges

At Dr. Scholl's, we want you to feel the comfort in every step, which is why we offer a 30-day return window for all unworn footwear in its original packaging. If you are not completely satisfied with your purchase, our streamlined process makes it easy to find your perfect fit or receive a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Select your reason for return and download your prepaid shipping label, which will be sent directly to your email address.

3

Pack Your Shoes

Place your unworn shoes in their original Dr. Scholl's box and secure them inside a sturdy shipping carton with the prepaid label attached to the outside.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 7-10 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing